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Annie purchased an item from a website. This item had to be imported by the seller and as luck would have it, the item was delayed at the customs warehouse due to procedural wrangles. As far as Annie was concerned, her purchase was not fulfilled because it failed to be delivered at her address on expected date. The seller begged her to grant a one-week extension which she did. Unfortunately for the seller, the customs officials were not in a helpful mood and the item continued to languish at the warehouse. Annie, unwilling to wait any longer, called customer support and requested for a refund which; the seller instantly granted. Most sellers would have argued that delays due to custom procedures are routine. Very few sellers would think “so whose fault is it? Why should the customer suffer the delay?” Sometimes a package might go missing in transit. The seller needs to sort it out with the shipping agency using the sellers own time and not at the expense of the customer...

Well, bookkeeping is required not because the rule book says so or the not-so-friendly tax officials say so; well that too, but bookkeeping is required to know in which direction the business is heading. Confused? Don’t be, this will be explained right away. A business, whether corporatized or not, big, or just a single person run entity known as sole trader or sole proprietor, needs to know whether the business is staying afloat or sinking. One might think that is easy; because at the end of the day, if there’s money in your pocket you have succeeded right? Well, as the saying goes, this is much deeper than that. What bookkeeping really is about: It is about the numbers and no; we don’t mean the betting game. Every business irrespective of size has lots and lots of hidden costs all of which need to be “captured” and “noted” in a book. Say you went to the mayor’s office (or not), to get a form seeking to start a business Outsourcing Solutions . You might not think much ...

Anyone running an online store knows the pains of providing customer service. No matter how eloquent the “Terms and conditions” or “FAQ” document provided on the site, customers will ask questions and also do things in ways you never anticipated. Some poorly informed entrepreneurs think that doing away with Outsourcing Services is the answer. But think about this; why is amazon so successful? Anyone who has been buying at Amazon will tell you that Amazon’s automated and human supported customer service is perhaps the best in the World. Customer service is about being pro-buyer; not pro-seller like most other sites especially the Chinese ones. If you’ve bought anything from Chinese sites and ended up with a bum product (or no product), you know what we mean. Awesome customer service drives in more customers because trust is everything. When buyer complaints are instantly attended to in a manner that favours the buyers, you build trust. You may have to except product...

There was a time when humans physically exchanged one goods for another. Goods itself was the currency. This of course was known as the ‘barter trade’. Then kingdoms came to be established and Kings and Queens printed coins. These became currency and were used to purchase goods. Trade flourished because you no longer had to keep currency in the form of goods. This revolutionised industry and the market place. Today, yet another revolution has occurred; the e-commerce revolution has taken place. Thanks to the internet, the traditional brick-and-mortar Digital Marketing of yesterday have copied themselves and setup branches in cyberspace. Some solely traded in cyberspace. It is estimated that by the year 2020, roughly $27 Trillion worth of trade will take place via the internet. Thanks to e-commerce, tens of thousands of websites have sprung up. Entire supermarkets and malls have sprung up into cyberspace. Real estate space is not a constraint. A bunch of traders can bandy t...